Service
A Messenger chatbot for your Facebook Page, set up and looked after for you
Facebook Messenger is where many of your customers already ask questions. A Messenger chatbot replies to your Page messages, captures the order or booking, and passes it to your team.
- Built for
- Sellers and service businesses that live on Facebook
- Channel
- Facebook Messenger, including ad enquiries
- Staff role
- Confirm orders, handle exceptions
- Price
- Request a quote
For Pages that get more messages than anyone can answer
If your Page inbox fills with "Price?", "Still available?" and "Where are you located?", and orders get lost between threads, a Messenger chatbot gives every customer a first answer and gives you a clean list of what was asked for.
It also suits businesses that run Facebook ads set to open a Messenger chat, where the first reply decides whether the lead stays.
What the chatbot does in Messenger
Reply
Answers common questions
Prices, availability, location, delivery areas and payment options, from information you approve.
Qualify
Asks the next question
What the customer wants, which size or service, where to deliver, and how to reach them.
Capture
Writes orders and bookings to a sheet
Each request lands as a row or a CRM record your team can sort and confirm.
Hand over
Moves to a person on request
Customers can ask for a person at any time, and exceptions you define are passed to staff straight away.
Ads
Handles ad enquiries
When an ad opens a Messenger chat, the chatbot greets the customer by the offer they clicked.
Record
Keeps the history
The conversation and its source are saved so you can see which ads and posts bring real enquiries.
From Page message to confirmed order
- Customer messages the Page (Messenger), Automated
- Chatbot answers (Your price list), Automated
- Order details captured (Item, address), Automated
- Staff confirm and arrange payment (Handoff), Your staff
- Status update sent (Messenger), Automated
- Order saved (Google Sheets), Automated
Sample
A sample exchange for an online seller
CustomerHi, is the small tote still available? Do you deliver to Quezon City?
AssistantHello. I am the shop's automated assistant. The small tote is available in black and tan. We deliver to Quezon City. Which colour would you like, and what is your delivery address?
CustomerBlack. Address is in Project 4.
AssistantNoted: small tote, black, Quezon City. A team member will confirm the total and payment options here. You can ask for a person at any time.
Products, replies and the handoff are set with you. The stock check works only if your inventory sits in a sheet or system we can read.
What we need from you and what we handle
We need from you
- Admin access to your Facebook Page, or help adding us as a partner
- Your products or services, prices and delivery or booking rules
- Typical customer questions from your inbox
- A person who confirms orders and bookings
- A sheet or system where requests should be saved
We handle
- Connecting the chatbot to your Page
- Writing and testing the conversation flow
- Connecting the sheet, CRM or alerts
- Staff handoff notifications
- Walkthrough and written notes
Comment-to-Messenger and ad entry points
Comments
Replies to post comments
A comment with a keyword can open a Messenger chat with the price list or offer.
Ads
Click-to-Messenger ads
The first reply is written to match the offer in the ad the customer clicked.
Links
QR and link entry
A QR code or link on a poster, receipt or website opens the chat directly.
Built within Meta's messaging rules
Meta controls what a business can send in Messenger and when. We build the conversation to follow those rules, and we explain what they mean for follow-up messages before you commit. We do not build bulk or unsolicited messaging.
Customer details are collected under the Data Privacy Act of 2012 (RA 10173): only what the order or booking needs, with the customer told that the assistant is automated.
What it costs
Cost depends on how many products or services the chatbot handles and where the orders go.
Messenger chatbot
Request a quote
Quoted per project after a short review of your channels, volumes and systems.
Request a quoteWhat moves the price
- Number of products or services covered
- Order or booking capture and where it is stored
- Facebook ad connections
- Handoff rules and staff alerts
- Other channels added later
- Ongoing support
Questions we get asked
Is a Messenger chatbot allowed by Facebook?
Yes. Meta supports automated assistants on Pages, with rules on disclosure and on what can be sent outside a recent conversation. We build to those rules.
Will it work with Facebook ads?
It can answer chats that start from an ad set to open Messenger. We set the first reply to match the offer in the ad.
Do my staff still see the messages?
Yes. Staff can read every conversation and take over from the Page inbox whenever they choose.
Can the same assistant also answer on Viber and WhatsApp?
The knowledge can be shared, but each channel is its own connection with its own rules. We scope each one separately. See the AI chatbot for business service.
Next step
Show us your Page inbox on a busy day.
Tell us what customers ask most and what you need recorded. We will say how a Messenger chatbot would handle it.