Service
Lead reactivation that reopens conversations with enquiries already in your list
Old enquiries, past customers and lapsed members sit in a CRM, a sheet or a phone. We clean the list, send a short message with a clear reason to reply, and an assistant handles the first replies. People who are interested are booked or handed to your sales staff.
- Built for
- Businesses with a large list of past enquiries
- Channels
- SMS, email, and Viber or WhatsApp where approved
- Staff role
- Take over interested leads and close the sale
- Price
- Request a quote
For businesses with more past enquiries than staff to call them
Lead reactivation, also called database reactivation, is run as a campaign with a defined list and a defined offer. It suits a business that has collected contacts over the years and has no capacity to reach them one by one.
- Clinics and aesthetic centers
- Gyms
- Schools and review centers
- Real estate teams
- Dealerships
- Lenders and any business with a large list of past enquiries
How it works
Clean
The list is cleaned and checked
The contact list is exported, duplicates and dead numbers are removed, and each contact is checked for consent status.
Segment
Segments and a reason to reconnect
Contacts are grouped, for example by service asked about, and an offer or reason to reconnect is agreed for each group.
Send
Messages go out in batches
Messages are sent in batches from your sender name or number, so your staff can keep up with the replies.
Reply
First replies are answered
The assistant answers first replies, covers basic questions and finds out whether the person is interested. The sequence stops for anyone who replies.
Handoff
Interested contacts reach sales
Interested contacts are booked or handed to sales with the chat history attached.
Record
Opt-outs and results
Opt-outs are recorded and removed from later sends. Results are reported by segment.
From an old list to a booked conversation
- List cleaned, consent checked (CRM or sheet), Automated
- Segment and offer agreed (Campaign plan), Automated
- Batch sent (SMS, email or chat), Automated
- Assistant answers replies (Stops on reply), Automated
- Sales takes interested leads (Handoff), Your staff
- Opt-outs and results logged (Report by segment), Automated
Who can be contacted, and who is left out
A past enquiry is not automatically a contact you may market to. Each contact needs a lawful basis for marketing contact under the Data Privacy Act of 2012 (RA 10173). Where the list has no record of how a contact was collected or what they agreed to, it is reviewed with you before any send, and contacts without a basis are left out.
- Purchased or scraped lists are not used
- Every message says who it is from and how to stop further messages
- An opt-out is recorded once and applies to later campaigns
- This page is not legal advice. Your own adviser or data protection officer decides what your business needs
What we need from you and what we handle
We need from you
- The contact list, with source and consent history
- An offer or a reason to reconnect
- Sender name documents for SMS registration
- Sales staff ready for replies
We handle
- List cleaning, de-duplication and a consent review
- Segments, message drafts and the sending plan, approved by you
- Sender and template setup with the provider
- Reply handling by the assistant, with booking or handoff
- The opt-out list and a results report by segment
What a first project includes and what it leaves out
Included
- List cleaning
- One campaign to one list
- Reply handling
- Booking or handoff to sales
- A results report
Left out
- Message fees from SMS or chat providers
- Purchased or scraped lists
- Outbound calling
Limits we state plainly
- Contacts must have a lawful basis for marketing contact under the Data Privacy Act. Lists without consent records are reviewed before any send.
- Philippine SMS rules require a registered sender and restrict links in messages. Sender registration is confirmed with the SMS provider for your account.
- WhatsApp and Viber outbound messages need approved templates and opt-in. See the WhatsApp Business and Viber integration pages.
- Results vary with list age and quality. No outcome is promised.
Tools and channels involved
GoHighLevel or another CRM, SMS through Semaphore or Twilio, email, Viber Business Messages or WhatsApp templates where approved, an AI model and n8n. See the GoHighLevel and HubSpot integration pages for what each CRM connects to.
What it costs
Cost depends on the size and condition of the list and how many channels the campaign uses.
Lead reactivation
Request a quote
Quoted per project after a short review of your channels, volumes and systems.
Request a quoteWhat moves the price
- Scope of the first project
- Size and condition of the list
- Number of channels or systems
- Number of segments and messages
- Reply handling and booking
- Support level
Questions we get asked
Which past leads can be contacted again?
Contacts you have a lawful basis to message for marketing, such as people who gave their details and agreed to hear from you. Contacts with no record of source or consent are reviewed with you first and left out where there is no basis.
Which channels are used?
SMS and email are the usual ones. Viber and WhatsApp can be used where the contact opted in and the message template is approved by the platform. The channel follows where the contact first reached you.
What happens when a lead replies?
The sequence stops for that contact. The assistant answers basic questions and checks interest, then books the person or passes them to your sales staff with the chat history.
What if someone asks to stop?
The opt-out is recorded and the contact is removed from this campaign and later ones.
Do you provide the contacts?
No. The campaign uses your own list. Purchased or scraped lists are not used.
Next step
Tell us about the list you already have.
Describe where the contacts came from, roughly how many there are and what they agreed to. We will say which of them a campaign could reach and on which channel.