Location
AI automation for Cebu businesses
A Cebu business often answers two kinds of customer in one day: local customers writing in Cebuano and English, and visitors or buyers writing from abroad. We set up AI assistants and automations around that mix and deliver the work remotely.
- Area
- Cebu City, Mandaue, Lapu-Lapu and the rest of Cebu province
- Delivery
- Remote: video calls, shared documents and your own accounts
- Typical shape
- Local and overseas enquiries arriving on different channels
Cebu trades and the automation that fits each
Hospitality
Resorts, hotels and dive shops
Guests ask about rates, availability and transfers before they book. An AI receptionist answers from the rates and rules you publish and passes booking requests to reservations staff.
Tours
Tour and island-hopping operators
Enquiries come with a date, a group size and a pickup point. The assistant collects those three details and staff confirm the slot.
Export
Furniture makers and exporters
Buyer enquiries arrive by email with long specifications. Business process automation logs each one, routes it to the right salesperson and tracks the quotation.
Services
Outsourcing and IT firms
Teams serving overseas clients use automation for ticket sorting and report assembly, inside the rules of each client contract. See BPO and shared services.
Sample
A sample exchange for a sample island tour operator
GuestHi, do you have an island hopping trip on Saturday for six people? We are staying in Mactan.
AssistantThank you for asking. I am an automated assistant. I have noted Saturday, six guests and a Mactan pickup. Our staff will confirm whether a boat is free and send the rate for your group size.
Staff alertNew request: Saturday, six guests, Mactan pickup. Confirm boat and send rate.
The assistant collects the details. Availability, rates for a group and weather calls stay with staff.
How Cebu customers tend to write in
- Cebuano, English and Tagalog in one inbox
- Local customers often mix Cebuano and English in one message. The assistant is tested on your own past messages, and anything it does not understand goes to staff.
- Messenger for local customers
- Local enquiries usually start on the Facebook Page. See the Messenger integration page.
- WhatsApp and email for overseas guests and buyers
- Foreign guests and export buyers tend to use WhatsApp and email. WhatsApp runs on the WhatsApp Business Platform with its own template rules. See the WhatsApp Business integration page.
Delivery
How a Cebu project runs from a distance
Discovery over a video call
You walk us through your inboxes, your booking or quotation sheet and who answers today.
Build in your own accounts
The assistant and workflows are set up in accounts in your name, using access you grant.
Testing with your staff
Your staff test with real past messages, including the Cebuano ones, before anything goes live.
Handover with written notes
A recorded walkthrough and written notes cover how to update answers and who to contact. The full steps are on the how we work page.
Guest and buyer data
Guest names, travel dates and contact numbers are personal data under the Data Privacy Act of 2012 (RA 10173). The assistant asks only for what a booking request needs and never asks for passport or card numbers in chat. No outcome is guaranteed, and examples on this page are samples.
Next step
Tell us who writes to you and in which language.
Describe your local and overseas enquiries, the channels they arrive on and who answers today. We will say what an assistant would take on and what stays with your staff.