Industry
AI for ecommerce sellers that answers buyers and keeps orders moving
Online selling in the Philippines runs on chat: "is this still available?", shipping to a province, payment by GCash or cash on delivery, then "where is my order?". An assistant takes those repeated messages and writes the order down properly, and you keep the packing, the courier and the exceptions.
- Built for
- Facebook sellers, Shopify and WooCommerce stores, live sellers
- Channels
- Messenger, Viber, website chat
- Staff role
- Confirm stock and payment, pack, handle complaints
Conversations an online seller repeats
Is this available?
Answered from the stock sheet or store you connect, with sizes and variants. Items not in the sheet go to you.How much is shipping to my area?
Answered from the rate table you give us by courier and area. Unusual addresses go to staff.Where is my order?
The buyer gives an order number or name, the assistant finds the row and replies with the status and the courier tracking link.Can I pay by GCash or COD?
Answered with the payment options you accept and your payment instructions. The assistant does not confirm that money has arrived; a person or your payment system does.
Automations we set up for sellers
Answer
Product and stock answers
Price, variants, sizes and availability from the sheet or store you keep, with photos or links you choose.
Order
Order capture in Messenger
Item, quantity, name, address, contact number and payment method collected in chat and written as one order row.
Status
Order status replies
Status and courier tracking links sent when a buyer asks, from your order sheet.
Follow up
Abandoned inquiry follow-up
A buyer who asked about an item and went quiet gets one reminder, inside the messaging rules of the channel.
Records
Order data into sheets, Shopify or your store system
Orders from chat, your store and marketplace exports end up in one place your packers read.
From a post comment to a packed order
- Buyer comments on a post (Facebook Page), Automated
- Messenger chat opens (Price list sent), Automated
- Order details collected (Item, address), Automated
- Seller confirms stock and payment (Check), Your staff
- Order row written (Sheet or store), Automated
- Courier link sent (Status message), Automated
From "where is my order?" to a reply or a person
- Buyer asks about an order (Messenger), Automated
- Order found by number (Order sheet), Automated
- Status and tracking sent (Courier link), Automated
- Missing or damaged parcel (Complaint), Your staff
- Seller resolves (Refund, resend), Your staff
Systems these touch
- Facebook Page
- Messages and post comments are the main sales surface for many sellers. The assistant replies in Messenger and can open a chat from a keyword comment.
- Shopify or WooCommerce
- Shopify has an official Admin API and webhooks, so orders and stock can be read and written. WooCommerce works through its own API in the same way.
- Marketplace order exports
- Shopee and Lazada orders can be brought into your order sheet from exports or, where the marketplace grants access, through its seller API.
- Courier tracking
- Tracking numbers are stored with each order and sent to the buyer. Live courier lookups depend on what each courier offers.
- Sheets
- A Google Sheet is often the simplest order book and the first thing we connect.
Channel mix for online selling
- Messenger and comments for sales
- Most orders start here. Meta's messaging policy sets a standard window for replying after a buyer's message, and reminders outside it use an approved route rather than a plain message.
- Viber communities for repeat buyers
- Announcements to a community stay with you. A Viber assistant is only possible on Viber's commercial terms for bots, which we check first.
- Website chat for the store
- An assistant on your store answers product, shipping and order questions from the same sheet.
What marketplaces allow
Inside the marketplace apps
- Buyer chat on Lazada and Shopee takes place inside their own seller tools
- We do not promise automated replies there. Whether a chat API is open to you is decided by the marketplace
- Reviews, disputes and returns follow the marketplace's own process
Around them
- Marketplace orders consolidated with Messenger and store orders in one sheet
- Stock levels kept consistent across channels where the marketplace grants API access, or from exports where it does not
- Low-stock and payout reports for you and your bookkeeper
What the assistant does not do
Stays with you
- Confirming that a payment has arrived
- Refund, return and complaint decisions
- Packing, booking couriers and handling lost parcels
- Promising delivery dates the courier has not given
Handled by the assistant
- Product, shipping and payment-method answers
- Collecting order details and writing the order row
- Status replies from your order sheet
- Passing complaints to you with the chat attached
Buyer data handling
Orders carry names, home addresses and mobile numbers, which are personal information under the Data Privacy Act of 2012 (RA 10173). Online retailers also have duties under the Internet Transactions Act (RA 11967), including publishing business name, address and contact details and keeping an accessible complaints process (section 23). The assistant helps by giving buyers those details and by passing complaints to you. This section describes how we build and is not legal advice.
- Addresses and phone numbers: collected for the order, stored in your sheet or store, and not reused for anything else.
- Retention: follows your own policy. We set order sheets to archive or clear on the schedule you choose.
- Consent for promotions: order details are not treated as permission to send promotions. Promotional messages go only to buyers who opted in.
Primary sources
Sources
- Internet Transactions Act of 2023 (RA 11967), full text on Lawphil. Sections 21 to 24 on merchant information and redress. Checked 12 October 2026.
- Data Privacy Act of 2012 (RA 10173), full text on Lawphil. Sections 12 and 21. Checked 12 October 2026.
- Messenger Platform policy overview, Meta. Standard messaging window and message tags. Checked 12 October 2026.
- Shopify API documentation. Admin API and webhooks. Checked 12 October 2026.
Questions we get asked
Can the assistant take an order inside Messenger?
Yes. It asks for the item, quantity, name, address, contact number and payment method, repeats them back and writes one order row. You confirm stock and payment before the order is packed.
Can it answer where an order is?
Yes, if orders and tracking numbers are recorded in a sheet or store. The buyer gives an order number and gets the status and tracking link. Missing or damaged parcels go to you.
Does it connect to Shopify?
Yes. Shopify offers an official API and webhooks, so new orders can be written to a sheet or read back for status answers. We set it up through a custom app in your store admin.
What can be automated for Lazada and Shopee sellers?
The work around the marketplaces: consolidating orders, keeping stock figures consistent and preparing payout reports. Buyer chat inside those apps stays with you unless the marketplace opens access to your account.
Can it reply to comments on live selling posts?
A keyword comment can open a Messenger chat with the price list, which suits live selling. Replying inside the live video itself depends on Meta's current rules, and we check this against them in the assessment.
Next step
Send us your five most repeated buyer messages.
With your order sheet, we will show what the assistant would answer and what it would hand to you.