Service
A Viber chatbot and business messaging for customers who already use Viber
Viber is widely used in the Philippines. This service sets up a chatbot, business messages for order updates and reminders, or both, arranged through Viber or its official partners, with consent and opt-out handled from the start.
- Built for
- Businesses that already collect customers' mobile numbers
- Access
- Through Viber or an official partner, confirmed first
- Staff role
- Answer handovers, own the consent list
- Price
- Request a quote
For businesses whose customers read Viber first
If you already hold mobile numbers with consent, order updates and reminders on Viber are more likely to be read than a text. Viber controls who may run chatbots and business messages, so the first step is confirming the route.
- Retailers and pharmacies
- Lenders and schools
- Delivery services
- Membership organizations
How it works
Account
The account type is chosen
A chatbot, business messages through a partner, or both.
Approval
The sender profile is submitted
A bot or sender profile is submitted for approval.
Chat
The assistant answers
The customer messages the bot or receives an approved business message. The assistant answers, collects details and hands over to staff.
Send
Updates and reminders
Transactional and promotional messages go to consented numbers.
Fallback
SMS if undelivered
A message that is not delivered can fall back to SMS.
Log
Results are logged
Delivery results and replies are recorded.
From an approved sender to a logged reply
- Account route confirmed (Viber or partner), Automated
- Sender profile approved (Application), Automated
- Customer messages the bot (Viber), Automated
- Assistant answers, collects details (Your information), Automated
- Staff take over (Handoff), Your staff
- Replies and delivery logged (CRM or sheet), Automated
What we need from you and what we handle
We need from you
- Business registration documents for sender approval
- A customer contact list with consent
- The message texts to be used
- A named person for replies
We handle
- Finding the account route with Viber or a partner
- The application for the sender or bot profile
- Writing and testing the chatbot or messaging flow
- Staff alerts and a consent and opt-out process
- Written notes for your team
What a first project includes and what it leaves out
Included
- The account setup path and application
- One chatbot or one business messaging flow
- Staff alerts
- A consent and opt-out process
Left out
- Viber's own platform and per-message fees
- Large promotional campaigns
- Community (group) management
Limits we state plainly
- Viber controls who may run chatbots and business messages. Access goes through Viber or its official partners and may need a commercial agreement. This is confirmed case by case before any build.
- Promotional messages need prior consent, and customers can block a sender.
- Viber and partner fees are separate from the build.
- Mobile numbers and message content are personal data under the Data Privacy Act of 2012. Lists bought from third parties are not used.
Tools and channels involved
Rakuten Viber for Business, an official Viber messaging partner or bot connection, n8n, an AI model, a CRM or sheet, and an SMS fallback through Semaphore or Twilio. The Viber integration page lists what connects and the terms Viber applies.
What it costs
Cost depends on the route Viber allows and the scope of the first project.
Viber chatbot
Request a quote
Quoted per project after a short review of your channels, volumes and systems.
Request a quoteWhat moves the price
- Account route: chatbot, business messages or both
- Number of flows
- CRM or sheet connection
- SMS fallback
- Viber and partner fees (billed separately)
- Support level
Questions we get asked
How does a business get a Viber bot or business messages approved?
Through an application to Viber or an official Viber messaging partner. The route, any commercial terms and the approval steps are confirmed with you before a build is quoted.
What can a Viber chatbot send to customers?
Answers to questions customers ask, and, for business messages, approved transactional and promotional messages to numbers that have consented.
Does it work alongside Messenger and SMS?
Yes. Each channel is its own connection, scoped separately. SMS can act as a fallback when a Viber message is not delivered.
Can we message our whole customer list?
Only contacts who have consented. Promotional messages need prior consent, and customers can block the sender.
Next step
Tell us how you reach customers on Viber today.
Describe your customer list, how consent was collected and the messages you send. We will confirm the route and say what a project would include.