Service
Managed support that keeps your automations and assistants running after handover
A live automation depends on logins, vendor APIs, AI models and business details that all change. Managed support watches the workflows, repairs what breaks, keeps the assistant's answers current and handles small change requests from a shared queue.
- Built for
- Businesses with automations in daily use and no in-house maintainer
- Covers
- Workflows, chat assistants and AI integrations
- Staff role
- Approve changes, report business changes
- Price
- Request a quote
For automations that someone has to look after
These are business automation services for the period after the build. Some owners call it automation as a service or AI as a service: one team keeps the workflows and assistants working, and the accounts stay in your name.
It is offered for automations built by this team and, after a review, for automations built by someone else.
- Any business with automations in daily use and no in-house person to maintain them
- Companies that inherited workflows from a freelancer
How it works
Document
What is live, who owns it
Live automations, their owners and the access each one uses are documented, so nothing depends on one person's memory.
Monitor
Monitoring and failure alerts
Each workflow is monitored, and a failed run raises an alert in Slack, email or Viber.
Fix
Failures are investigated and fixed
Broken connections, expired logins and changed fields are traced to the cause and repaired.
Update
Knowledge and templates updated
Knowledge bases, message templates and prompts are updated on request as prices, hours and policies change. This is the chatbot maintenance part of the service.
Changes
Platform changes applied ahead of time
Model, API and platform changes announced by vendors are applied before they break a workflow.
Report
A regular report
A regular report covers runs, errors, changes made and usage costs.
From a failed run to a logged fix
- Workflow run fails (Monitoring), Automated
- Alert raised (Slack, email or Viber), Automated
- Cause investigated (Logs and access), Automated
- Fix applied and tested (Repair), Automated
- Your contact approves changes (Approval), Your staff
- Entry added to the report (Regular report), Automated
How changes are requested
- A shared request tracker
- Your team adds a request to a shared tracker: a new answer for the assistant, a changed price, a new field in a form. Each request shows its status.
- Small changes
- An agreed allowance of small changes is part of the support scope. The agreement says what counts as small.
- New automations and redesigns
- A new automation or a major redesign is quoted as a project, so support time is kept for keeping things running.
- Automations built by others
- These are reviewed first. The review says what can be supported as it is and what needs rework.
What we need from you and what we handle
We need from you
- Admin access to the automation platform and connected accounts
- A contact for approvals
- Notice of business changes that affect the automations
We handle
- An inventory of live automations, owners and access
- Monitoring and failure alerts
- Investigating and fixing failures
- Knowledge, template and prompt updates on request
- The regular report and the request tracker
What a first project includes and what it leaves out
Included
- Monitoring
- Fixes
- An agreed allowance of small changes
- Knowledge updates
- A regular report
Left out
- New automations and major redesigns, which are quoted as projects
- Third-party subscription and usage fees
Limits we state plainly
- Outages at third-party platforms are outside our control. The commitment is response and repair.
- Access is held on named accounts with the least permissions needed, and is removed at the end of the engagement.
- Automations built by others are reviewed first and may need rework before they can be supported.
- Support terms and scope are set in a written agreement.
Tools and channels involved
n8n, Make or Zapier monitoring, error alerts in Slack, email or Viber, a shared request tracker, and access to the connected systems. For teams running n8n, this is where n8n support sits.
Connected systems often include a CRM and a sheet. See the GoHighLevel, HubSpot and Google Sheets integration pages.
What it costs
Cost depends on how many automations are covered and the level of support you need.
Managed automation support
Request a quote
Quoted per project after a short review of your channels, volumes and systems.
Request a quoteWhat moves the price
- Scope of the first project
- Number of channels or systems
- Number of live automations
- Allowance of small changes
- Who built the automations
- Support level
Questions we get asked
What does managed support cover?
Monitoring, investigating and fixing failures, updates to knowledge bases, templates and prompts, an agreed allowance of small changes, and a regular report. The written agreement lists the automations covered.
How are changes requested?
Through a shared request tracker. Your team adds the request, your approval contact confirms it, and the tracker shows its status. Larger changes are quoted as projects.
Can you support automations someone else built?
Yes, after a review. The review checks how each workflow is built, what access it uses and whether it is documented. Some need rework before they can be supported.
Who pays for the tools?
You do, directly to each vendor. Subscriptions and usage fees for the automation platform, AI models and messaging are billed in your own accounts, and the report shows usage costs.
What happens to access when support ends?
Our access is removed. The accounts, workflows and written notes remain yours.
Next step
List the automations you rely on today.
Tell us what is running, who built it and what has broken before. We will say what a support arrangement would cover and what would need a review first.